Introduction – In the modern business environment, innovation is paramount for succeeding in a competitive market. One of the innovations has been the use of enterprise systems that increase productivity through efficiency and accuracy. They also improve the experience of staff, customers and managers. This paper expounds on the importance of enterprise systems, their challenges, and the idea of surviving an SAP Implementation in a hospital.
Importance of Enterprise Systems -They make the work easier for both the employees and managers of an organization by improving the enterprise efficiency and effectiveness in various ways. This includes integrating financial information and order management in a single system, unifying an enterprise’s financial reporting, simplifying the process and reducing the rate of errors (Perkins, 2020). In most ERPs, the customer relationship management (CRM) tool enables customer interaction tracking, thereby giving a deeper insight into customers’ interests and preferences concerning products or services. These ERPs enable the automation of repetitive business processes, reducing the time used to complete this process, thus increasing productivity (Perkins, 2020). ERPs are able to standardize, support processes, and unify procurement across diverse organization business units. Operating using ERPs promotes collaboration in the organization by sharing common data, making it easily understandable across all units, thus improving the decision-making process. Since ERPs use a centralized database, it is easily securable than if the data was scattered across multiple systems (Perkins, 2020). Finally, standardization and simplification offered by ERPs result in fewer complex structures, thus providing more agile organizations that can adapt quickly. Therefore, the use of ERPs promotes collaboration and increases productivity in the organization.
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Challenges in Implementing ERPS – Implementing an enterprise system can be challenging for stakeholders. This is because the implementation process is complex and affects the entire business by causing a paradigm shift in working mechanisms through automation methods instead of the common manual processes. Everyone in the organization is compelled to address the ERP implementation challenges and get the users and functional group to adapt and work out the new solution (Fruhlinger et al., 2020). Factors that make the implementation of ERPs more challenging include accelerating technology change implementing the right resources to achieve productivity gain is difficult. The senior managers are the main core players in the organization’s decision-making while implementing the ERP. Their involvement is essential for the project to succeed, and any form of ignorance and laxity may cause infection decisions, thus delaying the entire process (Fruhlinger et al., 2020). Besides, the need to keep their morale up to usher the rest of the people in the organization to adapt to the ERPs. After implementing the ERPs, proper and adequate training is required to be familiar with the software to avoid downgrading productivity due to a lack of skill in operating the software. Implementing an ERP requires proper planning and management to forecast and estimate the cost to avoid budget overrun and determine the project’s success rate (Fruhlinger et al., 2020). During implementation, costs incurred are usually higher than the initial cost depending on the customization cost. Therefore, senior managers have to be proactive about the cost that may affect their budget.
Surviving SAP Implementation – This is considered a successful implementation of ERP. It included executive support where everyone was working towards the project’s success; this included the senior managers who took time in overseeing the entire project from the start to the end. The second was employee involvement in the project across the organization (Cajiao & Ramirez, 2016). They included the doctor and other staff members who exhibited their ability to understand the overall needs of the hospital and who could be entrusted with critical decision-making responsibility and authority (Denic et al., 2016). There was a plan to optimize business processes. This included ensuring that the abstract process flow guide aligned with the hospital best practice and also the tool facilitated procedures such as testing of the system, validating it and migrating its instances. Finally, proactive change management built enough time to train people on the new system and processes.
Conclusion – Enterprise systems are used in various businesses, making work easier for both the employees and managers of an organization by improving the enterprise efficiency and effectiveness to foster customer experience. In most ERPs, the customer relationship management (CRM) tool enables customer interaction tracking, thereby giving a deeper insight into customers’ interests and preferences concerning products or services. Nevertheless, the implementation process is complex and affects the entire business by causing a paradigm shift in automation methods instead of the common manual processes. Executive support, employee involvement, and proactive change management are among the methods usable in surviving a SAP Implementation in a hospital.
Denic, E., Vujovic, V., Stevanovic, V., & Spasic, B. (2016). Key factors for successful implementation of ERP systems. Technical Vjesnik – Technical Gazette, 23(5). https://doi.org/10.17559/tv-20150618213311
Fruhlinger, J., Sayer, P., & Wailgum, T. (2020). 16 famous ERP disasters, dustups, and disappointments. CIO. Retrieved 16 January 2022, from https://www.cio.com/article/278677/enterprise-resource-planning-10-famous-erp-disasters-dustups-and-disappointments.html. Perkins, B. (2020). What is ERP? Key features of top enterprise resource planning systems | CIO. CIO. Retrieved 16 January 2022, from https://www.cio.com/article/272362/what-is-er