BSBHRM501_Assessment_Task_2_Deliver HR Services
- Part A
- Screenshot
Service Level Agreement
Purpose: This SLA seeks to improve employees’ digital skills, such that they can work from home and reduce contact as a Covid-19 protection measure. Warehouse employees will learn how to operate basic machines.
Vision: The company aims for a highly skilled digital workforce
Mission: Relevant digital training service will be offered to an employee
Scope: the SLA will involve the HRM department and finance department. The HRM will identify skill gaps and recommend the training to undertake for employees. The finance department will release find for the training.
Hours of operations: The training service will be delivered until the workforce is sufficiently empowered.
Service Expectations: More employees will be retained, the company will utilise more remote workers, and their performance will be increased.
| Service Process/Area | Expectation | Performance Metric | Performance Monitoring Schedule |
| Use of company virtual teams’ program | All employees will be able to access and use the company’s virtual team computer program | Level of computer skills | Weakly |
| Ensuring safe cyber use | Employees will use the cyberspace for the company without compromise of privacy and security | Number of cyber attacks | Monthly |
| Control or robotics in the warehouse | Warehouse employees will use the warehouse machines effectively | Number of process failures | Daily |
| Workplace ethics in the digital age | Employees will understand their obligations and the role of technology in the organisation. | Employee performance | Quartey |
Working Assumptions: All employees will be more efficient by the end of the training.
Service Constraints: The service may not cover details about digital skills outside of the relevance for the company processes.
Service Level Agreement Maintenance:There will be an assessment for the skills learned and performance measurement every month.
Terms of Agreement: The Training will take one month. No fees are payable.
Periodic Quality Reviews:Besides employee assessment of the skills learned, there will be a review of the impacts on organisation performance training.
Issue Resolution: The HRM will be in charge of resolving any emerging challenges.
- FAST HOMEWORK HELP
- HELP FROM TOP TUTORS
- ZERO PLAGIARISM
- NO AI USED
- SECURE PAYMENT SYSTEM
- PRIVACY GUARANTEED
Signatures to Agreement
Provider
Client/s
- In the powerpoint file.
- Video Script (Training of senior managers)
Me: [greetings] The draft SLA have indicated the importance of training to the company employees. It will improve the skillset for employees a thus foster motivation, satisfaction, and retention.
Managers: That sounds practice, but the relationship between the SLA and performance is not clear. The deliverables of the service should be measurable to ensure the relation.
Me: I agree. Maybe we can begin by drafting the roles of all stakeholders in the SLA. For instance, the HRM may provide five major skill gaps and five minor skills gaps in the company workforce.
Manager (sales): I will identify our competitors’ latest technologies and identify the relevant training required. Meanwhile, employees should be briefed about the service by the director through a newsletter.
Me: I think team leaders will do a good job to mobilise all employees to sign up for the service.
Manager: We shall need a project manager to oversee the SLP. He or she will make sure employees have filled and signed consent forms by the end of this week. The training facility should be set in a weeks’ time, and training should commence in two weeks and take one month.
Manager (Finance): I think the funding for the SLP is miscalculated in the draft. The training will cost a lot due to measures against Covid-19 infections. More employees may also sign up since they have noted the need for digital skills.
Manager (other): Yes, we shall then have a lower ROI.
Me: Thank you for attendance.
- REVISED SLA
Service Level Agreement
General information
Purpose: This SLA seeks to improve employees’ digital skills, such that they can work from home and reduce contact as a Covid-19 protection measure. Warehouse employees will learn how to operate basic machines.
Vision: The company aims for a highly skilled digital workforce
Service Performance
Mission: Relevant digital training service will be offered to the employee
Scope: the SLA will involve the HRM department and finance department. The HRM will identify skill gaps and recommend the training to undertake for employees. The finance department will release find for the training.
Hours of operations: Once a month.
Performance Expectations
Service Expectations: More employees will be retained, the company will utilise more remote workers, and their performance will be increased.
| Service Process/Area | Expectation | Performance Metric | Performance Monitoring Schedule |
| Use of company virtual teams’ program | All employees will be able to access and use the company’s virtual team computer program | Level of computer skills | Weakly |
| Ensuring safe cyber use | Employees will use the cyberspace for the company without compromise of privacy and security | Number of cyber attacks | Monthly |
| Control or robotics in the warehouse | Warehouse employees will use the warehouse machines effectively | Number of process failures | Daily |
| Workplace ethics in the digital age | Employees will understand their obligations and the role of technology in the organisation. | Employee performance | Quartey |
Working Assumptions: All employees will be retained by the end of the training.
Service Constraints: The service may not cover details about digital skills outside of the relevance for the company processes.
Service Level Agreement Maintenance:There will be an assessment for the skills learned and performance measurement every month.
Terms of Agreement: Employees will sign consent forms. No fees are payable.
Periodic Quality Reviews:Besides employee assessment of the skills learned, there will be a review of the impacts on organisation performance training.
Issue Resolution: The HRM will be in charge of resolving any emerging challenges.
Signatures to Agreement
Provider
Client/s
- Email to Stakeholders
Dear all,
I write to inform that the company has conducted a service-level agreement to facilitate employee training. The process began with the drafting of an initial SLA, which has then been revised by senior company managers to guarantee significant ROI.
Kindly approve the SLA to commence initial plans.
Thank you.
ORDER A CUSTOM ESSAY NOW
HIRE ESSAY TYPERS AND ENJOT EXCELLENT GRADES
- Interview with Service Provider
Me: Thank you for taking the time to talk with me. We have developed an SLA, which proposes to offer our employees some relevant digital training. The training will be being in two weeks and will take one month. Each session will be one and a half hours. The HRM will provide all the skill gaps so that you can create a custom curriculum to suit the company human resource needs.
Service Provider: We feel that one month may not be sufficient to cater for all the digital concepts relevant to your company.
Me: I understand. That is why we have requested that you offer a custom curriculum that is based on the needs of our workforce. All payments will be discussed upon production of the curriculum.
Service provider: We have checked the needs of the workforce as drafted by the HRM, and here is a ready curriculum that might suit you. Could you review it and keep us updated?
Me: Thank you
- Email to the Service Provider
Dear sir or madam,
Regarding our negotiations in the last meeting, the curriculum has been approved. You may proceed to organise for the training.
Thank you
- Training Plan
Training Plan
| Purpose of Training: | Technical/digital Skills Training for Employees |
| Date/Time: | TBA |
| Responsible: | Julie Silvaski |
| Objectives of Training: | To use the company virtual team programs To operate warehouse machines |
| Outline how the training will meet the identified needs | Enable more workers performing their duties remotely Improve efficiency of remote workers Increase efficiency in warehouses. |
| Materials and resources needed: | Handouts, consent forms, computer, phone |
| Other requirements: | NA |
| Cost: | Free Internal Training |
| Time | Presentation/Description for each section of planned training | Outcome | Method of delivery (e.g. classroom, on the job) | Materials and resources required | Facilitator responsible |
| 30 min | Read through the company’s goals, mission, and values that relate to the digitisation | Understanding of policy around digitisation | On the job. Conference hall | Handout | Jacob F Employee |
| 60 mins | Leaning the application of the company virtual employee programs | Easy access and use of the company virtual employee program | On the job. Conference hall | Computer, phone, handout | Davis W Service provider staff |
- Email to Participants
Dear all,
This is to remind you of the scheduled training. Avail yourself every 3 pm for one and half hours. Remember to carry your laptops and phones.
Thank you.
- Email to the HR Manager
Dear HRM,
Following the implementation of the SLA, the training has been delivered successfully.
Thank you.
PART B
- Action Plan for the Survey
| Milestone: Action and/or Objective (to achieve strategic aims of physical or human resourcing) | The timeline including date due | Person responsible | Budget or resources (where applicable) |
| Defining the goal for the survey | Due in one day | Jacob J (employee) | $10 |
| Write the survey questions | Due in two days | Sean B (Employee) | 00 |
| Distribution of surveys | Due in four days | Company secretary | $100 |
| Retrieval of survey responses | Due in one week | Company secretary | $10 |
| Analysis of survey responses | Due in two weeks | Me | $40 |
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- Video Script (Meeting with managers)
Me: Hello, welcome to this meeting.
Managers: Thank you.
Me: This session concerns the survey we have recently conducted regarding the employee training exercise. After the training, I sent ten surveys to random employee participants, managers and the service provider. That way, I have gathered feedback about the training linked to the SLA.
Several themes have come up from the survey. First, the training has been reported as an important exercise by both employees and managers. Although some managers feel that the training was too expensive to generate any significant ROI, employee participants have indicated their confidence in handling their job roles, which is a positive indicator.
Managers: How specifically did it help them?
Me: Some survey responses indicate easy use of the company virtual employee system, increased awareness of cybersecurity, and machines’ efficient operation. All employees have indicated their commitment to work in the company for a longer time than that in the agreement.
Managers: Good to hear that.
Me: Thank you.