Boomer Consulting, Inc

How does the Boomer Technology Circle illustrate the concept of the bidirectional service supply relationship? 

Boomer Technology exemplifies the bidirectional service notion in supply association by showing how its accounting consulting services act on what is given by the client. Its customers also act as suppliers in the exchange of services, which is referred to as customer-supplier duality (Bordoloi 253). Customer duality is a bidirectional relationship between the firm delivering services, its supplier, and the client. Boomer technology conducts international consultations and speaks on technology and management topics such as technology planning, developing a learning culture, and compensation (Bordoloi 270). In all its service delivery, the service transaction is conducted directly between Boomer Technology and the customer, without auxiliary suppliers. For instance, Boomer Technology holds Boomer Technology circles, in which its customers come to Boomer Consulting, Inc (Bordoloi 270). In these circles, the customers share their common concern and resolutions.

How has Boomer Consulting, Inc. made the client a coproducer in the service delivery process?

The customer has been made a coproducer in the process of delivery by directly involving them in service delivery through the Boomer Technology Circles. The Boomer Technology Circle services are developed on the roundtable, where their customers come together to share their concerns and resolutions (Bordoloi 270). The circles are conducted in one central location, Kansa City Missouri. The circle members meet three times a year for a one-half and one day conference. Clients have to therefore, avail themselves for these circles to receive the required services (Bordoloi 255). The service relationship management applies the predicting data to develop an early daily plan for every service worker. BCI does not place customers who are direct competitors in a geographical area in one circle unless all the involved parties agree. The calculation of the maximized solution considers the preferences of clients and their needs, together with geographical data like the location of the service worker before and after a certain client’s appointment (Bordoloi 255).

How is the concept of “leverage” achieved by Boomer Consulting?

Leverage is the fraction of the number of expert workers over that of partners, which is necessary for calculating the profit-per-partner. Boomer Consulting attains the leverage idea through matching the accounting staffs’ skill levels with those of the company’s customers (Bordoloi 271). BCI employees, who are professionals, are involved in Boomer Technology Circles as facilitators. The employees present information to the customers for two of the twelve hours of the meeting time (153). That keeps the clients abreast of the key current issues facing the accounting industry and offers the BCI employees with “face time” in the meetings. The company makes their profits from the high rates charged for the service offered to clients and the capacity to employ qualified employees and invoice them to clients at manifolds of their pay.

Works Cited

Bordoloi, Sanjeev, James A. Fitzsimmons, and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. New York: McGraw-Hill Education, 2019.

Pestoff, Victor A. Co-production and Public Service Management: Citizenship, Governance and Public Service Management. , 2019.