A Report on HR Service Delivery Performance

In a recent survey, results indicated that the HR Service Delivery implemented needed improvements. Participants indicated that the service delivery could have been better if the sessions were a bit longer. They also suggested that some sessions did not need attendance, as they could have read the information in their free time. The exercise has acclaimed significant prices, which might make these issues insignificant. Hence, this report insists that in future exercises, sessions be allocated ample time.

Participants and facilitates completed the service delivery successfully. There was over 95% attendance for employees throughout the training. Coca-Cola Amatil values goal-oriented strategies, and as such, the exercise was approached through strategic goals, meeting one after another. The HRM will organize for relevant certification and further training of some employees. This is motivated by the observation that the service delivery participants are more satisfied and appear more motivated than those who did not participate.

This information is reliable as it comes from a survey that was done three weeks after the training. Ideally, participants would have forgotten the things they learned if the training was not valuable. However, there was 100% response rate from all participants, and the feedback was generally positive—the survey comprised of one structured and five semi-structured questions regarding the exercise experience. I recommended that the company conduct ample research about the need for the service and the service provider in future service delivery exercises. That will reduce the chances for poor implementation of training. I recommend proper analysis of ROI to avoid making unrealistic budgets. Lastly, I recommend regular exercises such as those, to ensure employees are updated, and push the company to a better competitive edge.

Appendix

Survey Questions

1. Do you think employee training was effective?

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• How was the experience during the training?

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• In what ways can you say the training was important?

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• What do you feel should have been done differently?

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• In what ways do you think the training will improve organization performance?

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• How long do you feel you will be working for the company? (employees only)

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